Rubbish Removal Wandsworth Privacy Policy

This Privacy Policy explains how Rubbish Removal Wandsworth collects, uses, stores and shares personal data about its customers in the Wandsworth area. It also sets out your rights under the UK General Data Protection Regulation GDPR and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Wandsworth within the Wandsworth area who use our services, contact us, or otherwise interact with us.

Who We Are And How To Contact Us

Rubbish Removal Wandsworth is a waste and junk removal service provider operating in the Wandsworth area. For the purposes of data protection law, Rubbish Removal Wandsworth acts as the data controller for the personal data described in this Privacy Policy. If you have any questions about this Privacy Policy or how we use your personal data, you can contact us using the details provided on our main customer communications, invoices or booking confirmations.

Personal Data We Collect

We collect and process different types of personal data about you, depending on how you use our services. The categories of data we may collect include the following.

Identification and contact data: name, address, email address, telephone number and any other contact details you provide when you book a service or make an enquiry.

Service and booking information: service address, property access details you choose to share, type of waste to be removed, preferred dates and times, notes related to your booking, and any photographs you voluntarily provide to help us assess the job.

Payment and transaction data: payment method, billing address, partial card details where necessary to complete a transaction, payment confirmations, invoices, and records of payments received or refunds issued. We do not store full card details; card details are processed by our payment service providers.

Communication data: records of communications with you, including phone calls where noted, emails, text messages, and any feedback, reviews, or complaints you send to us.

Technical and usage data: when you visit our website, we may collect technical data such as IP address, browser type and version, device information, and information about how you navigate and use our website, for example pages visited and time spent on the site. This may involve the use of cookies or similar technologies.

Marketing preferences data: your choices about receiving marketing communications from us and your responses to any campaigns that we may run.

How We Collect Your Data

We usually collect personal data directly from you when you contact us by phone, email, website forms, or social media, when you request a quote, make a booking, or provide feedback. We may also receive some information about you from third parties, for example from payment processors confirming that a payment has been authorised, or from online advertising platforms that you have used to reach our website or contact forms.

Lawful Bases For Processing

We only process your personal data where we have a lawful basis to do so under GDPR. Depending on the specific processing activity, the lawful bases we rely on can include the following.

Performance of a contract: we process your data to provide you with rubbish removal and related services, including handling your enquiries, bookings, payments, and service delivery. Without this data, we would not be able to enter into or perform our contract with you.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This includes managing and improving our services, keeping records of completed jobs, handling queries or disputes, and carrying out limited direct marketing to existing customers.

Legal obligations: we process certain data to comply with legal obligations, such as accounting and tax requirements, record keeping rules, and responding to requests from regulatory or law enforcement authorities where we are legally required to do so.

Consent: in some cases we may rely on your consent, for example when we send certain types of marketing communications by email or text to new customers or where we use non essential cookies on our website. Where we rely on consent, you can withdraw it at any time using the contact details provided in this Privacy Policy or by using any unsubscribe options in our communications.

How We Use Your Personal Data

We use your personal data to provide and manage our rubbish removal services in the Wandsworth area. This includes handling enquiries, providing quotes, arranging appointments, carrying out collections, processing payments, issuing invoices and receipts, and dealing with after service questions or complaints.

We also use personal data to manage our relationship with you as a customer, including sending you important service messages, updates to this Privacy Policy, or information about changes to our services or terms. Where permitted, we may use your contact details to send you information about similar services that we believe may interest you.

Technical and usage data helps us to administer and improve our website, keep it secure, and understand how users interact with it. This allows us to enhance user experience and ensure our services are easy to access for customers in the Wandsworth area.

Data Sharing And Processors

We do not sell your personal data. However, we may share your data with trusted third parties who act as data processors on our behalf to help us deliver our services. These may include the following categories of service providers.

Payment processors and financial service providers that handle card payments and other transactions securely on our behalf.

IT and hosting providers that host our website, manage our booking or email systems, or store data in secure data centres.

Customer support, communication, and marketing tools that help us manage enquiries, send service updates, and track marketing preferences.

Professional advisers such as accountants and insurers who require access to certain records for legal, tax, or insurance purposes.

Where we use data processors, we ensure that they only process personal data on our instructions, that they provide appropriate security measures, and that they are bound by written data processing agreements.

We may also share personal data where necessary with law enforcement, regulators, or other authorities if we are legally required to do so, or in order to protect our rights, property, or safety, or the rights, property, or safety of others.

International Transfers

Some of our service providers may be located outside the United Kingdom or may store data on servers in other countries. Where this results in a transfer of personal data to a country that does not have the same data protection standards as the UK, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on other lawful transfer mechanisms permitted under data protection law.

Data Retention

We will keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. In determining appropriate retention periods, we consider the nature of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal obligations.

Typically, we retain core customer and transaction records for a number of years after the end of our relationship with you, in order to comply with tax and bookkeeping requirements and to handle any potential disputes or queries about past services. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Rubbish Removal Wandsworth customers in the Wandsworth area, subject to certain legal conditions and exceptions.

Right of access: you can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: you can ask us to correct any inaccurate or incomplete personal data that we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other legal basis to retain it.

Right to restriction of processing: you can ask us to restrict our processing of your data in certain situations, for example while we are verifying the accuracy of your data or considering an objection you have raised.

Right to data portability: for data that you have provided to us and that we process based on your consent or on a contract, you can request that we provide it to you in a structured, commonly used, machine readable format, or that we transmit it to another organisation where this is technically feasible.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You always have the right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.

Exercising Your Rights And Complaints

If you wish to exercise any of your rights or have questions about how your data is handled, you can contact us using the contact details provided on our main communications, website, or invoices. We may need to verify your identity before responding to your request in order to protect your privacy and security.

If you are not satisfied with how we have handled your personal data or responded to a request, you have the right to lodge a complaint with the UK data protection supervisory authority. You can contact the Information Commissioner's Office for further information about how to raise a concern.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to staff and service providers who need it for their work, using secure systems and backups, and regularly reviewing our security practices. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security of your data.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. When we make significant changes, we will take reasonable steps to inform you, for example by updating the version on our website or by contacting you directly where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Rubbish Removal Wandsworth in the Wandsworth area.